Hybridity Brings Clarity to Ambiguity

Tackling issues of such complexity has required us to create a very different kind of consulting firm. Instead of throwing our weight behind a single discipline or even a multi-disciplinary mixed bag of ideas, we have consciously cultivated a hybrid approach, creating new intellectual property at the intersection of culture, design, and business. We’ve used strategic foresight methods to set ethnographic research targets. We’ve drawn on design iteration exercises to formulate business plans. We’ve even applied literary narrative analysis to the design of products. Hybridity allows us to see across silos, see around barriers, and see new opportunities that others might miss.

Empathy is Growth

As human beings, each of us possesses empathy, the incredible ability to intuit what other people are thinking and feeling. Ultimately, this connection to others is the source of our good judgment. Unfortunately, many corporations have succeeded in beating empathy out of us. They tell us to remember that it's not personal, it's business. That's a huge mistake. Every business is personal. There is not a company on the planet that doesn't exist to serve other people, whether individually or in groups. That's why all our strategies for clients succeed because they are grounded in empathy for the real world. The more tightly connected you are to the outside world, the easier it becomes to spot the opportunities that have been hiding in plain view.

Culture Sets the Stage for Innovation, Not Methods

Ideas on their own are not enough. Great work doesn’t just come from methods and connections. It comes from culture. To achieve the kind of breakthrough results our clients count on us for, we’ve had to do more than define a set of beliefs, habits, and practices that keep our teams operating at the highest level. We’ve also defined a new type of office environment, a new kind of talent recruitment, and even a fundamentally new way of measuring the performance of our people. Our culture and environment of Team is every bit as important to the work we do as the methods and ideas we've developed over the years.

Ruthlessly Committed to Our Clients' Success -- Guaranteed

Our business model is based on an idea that we think should be obvious: that a consultant's reward should be based on the happiness of the client. That's why if you work with us and aren't excited and inspired by the answers we deliver, we'll give you your money back or keep working on it until you are. For this reason we seek a relationship characterized by candor, integrity, and a pragmatic adherence to objectives over activities. We rely on the expertise and experience of our clients even as we bring to bear capabilities that are absent in the corporate world.

Great Business Creates Positive Social Change

Jump is committed to social change. We aim to solve the Big Needs that plague our society, whether they be the violence of modern life, the hardship of growing old, or the fraying of our communities.

We recognize that the greatest engine of change in the last hundred years has been industry. It has won wars. It has created havoc.

We believe that the most powerful harness of this awesome engine is a combination of heartfelt empathy, thoughtful strategy and compelling design. These disciplines reconnect capitalist activity with positive social change. For our clients, this can lead to massive financial reward.

To help businesses change society, we need to help each and every company understand that right now, there are people in the world who could benefit from the help their firm could offer. And they're willing to pay for it. Doing so won't just transform the world. It'll give our clients what they crave most... a reacquaintance with the reasons they got into business to begin with.