Worried About the Next Crisis? Let the Last One Be Your Guide. During times of rapid change, a collective look back will turbocharge your team’s agility and resilience, enabling it to thrive through whatever’s next.
Widespread Empathy: Rewiring Your Corporation for Intuition The difference between good companies and great companies is not the quality of their ideas. It’s their ability to anticipate and act on the needs of their customers. Widespread empathy is about getting every single person in an organization to have a gut-level intuition for the people who buy their products and services–the folks who really matter.
The Open Empathy Organization People in organizations with a widespread sense of empathy possess an intuitive vibe for what’s going on in the world that helps them to see new opportunities faster than their competitors.
Familiar Places in New Spaces Fundamental changes are occurring in the way we work. As we spend more and more time at the office, our workplace behaviors and expectations are changing to more closely mirror the rest of our lives. For companies like Metro Furniture, that connection can lead to inspiration.
An Introduction to Customer Centricity Over the last decade, most companies have realized the need to become customer-centric. And yet, very few actually are. Customer centricity isn’t just about digital tools to improve customer service. It’s a strategy and a culture: a way to differentiate and a way to make better decisions faster.
Thriving in Ambiguity: Lessons from Exploratory Organizations Those who are struggling to deal with ambiguity can learn a lot from organizations that seem to thrive in uncertain environments.
