Culture

It turns out that while large companies and organizations are phenomenally good at managing complexity, they’re actually quite bad at tackling ambiguity. So what can we do now to face down issues like healthcare, immigration, education, defense and economic growth in an increasingly ambiguous world?

Imagine a place where every person has the same intuitive connection to the world of their customers.

People in organizations with a widespread sense of empathy possess an intuitive vibe for what’s going on in the world that helps them to see new opportunities faster than their competitors.

Fundamental changes are occurring in the way we work. As we spend more and more time at the office, our workplace behaviors and expectations are changing to more closely mirror the rest of our lives. For companies like Metro Furniture, that connection can lead to inspiration.

Over the last decade, most companies have realized the need to become customer-centric. And yet, very few actually are. Customer centricity isn’t just about digital tools to improve customer service. It’s a strategy and a culture: a way to differentiate and a way to make better decisions faster.

Learn why hybridity is the key to tackling today’s most ambiguous business challenges.