Worried About the Next Crisis? Let the Last One Be Your Guide. During times of rapid change, a collective look back will turbocharge your team’s agility and resilience, enabling it to thrive through whatever’s next.
Widespread Empathy: Rewiring Your Corporation for Intuition The difference between good companies and great companies is not the quality of their ideas. It’s their ability to anticipate and act on the needs of their customers. Widespread empathy is about getting every single person in an organization to have a gut-level intuition for the people who buy their products and services–the folks who really matter.
Direct Observation…Some Practical Advice Organizations working to better understand their customers would do well to employ direct observation techniques. But how do these techniques actually work? Here are some guidelines for the novice practitioner.
Crafting Your Own Innovation Strategy: The Who, What, and How A good innovation strategy takes a sizeable amount of rigorous thinking, backed up by data.
Disruptive vs. Sustaining Innovations: Set Up the Rules in Advance Set up the rules before you play the game.
