IIR Voice of the Customer 2004

Dev Patnaik spoke recently at the Institute for International Research’s annual Voice of the Customer conference. The title of the presentation was Empathy as a Strategic Advantage.

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EMPATHY IS GROWTH

Wired to Care

For more than a decade, we've worked closely with some of the world's most admired companies. Now, we're ready to share what we've learned about the critical connection between empathy and growth in Jump's first book Wired to Care. Read More