Obama and the Age of Empathy

April 2, 2009

Empathy’s gotten a bad rap. But it’s a hard wired human trait that we should all embrace.

Getting Brand Communities Right

March 26, 2009

Jump and our very own Lara Lee are centerstage in this month's Harvard Business Review, as she and co-author Susan Fournier define seven rules for "Getting Brand Communities Right." Remember: it's not a marketing strategy; it's a business strategy.

Research Strategies for Future Planning

March 25, 2009

Ethnographers often struggle to predict future behavior, a task clients often ask us to take on at Jump. In Interactions Magazine, Colleen Murray shows how to use scenario planning techniques to set up for long-term success, not just next year's model.

Jump New York Has Moved!

March 16, 2009

To better serve our clients, we've moved our New York offices to a bigger and better environment. We're in the gorgeous new TechSpace Chelsea building, located at 44 W. 28th St. in Manhattan (just a couple of blocks from Penn Station). It's a great space, and we've even got the slideshow to prove it!

Creating Widespread Empathy at ChangeThis!

March 11, 2009

ChangeThis.com delivers action-packed white papers from folks like Tom Peters and Malcolm Gladwell filled with ideas for radically improving business. Jump's Dev Patnaik has joined the club with "Creating Widespread Empathy," a how-to manual for building an Open Empathy Organization.

Creating New Value In A Changing World

March 9, 2009

Jump's Dev Patnaik has contributed a piece to Forbes.com's new CMO Network about the changing face of innovation in a down economy. In the current environment, innovation can't be about novelty -- companies need to focus on finding out what people need and giving it to them.

Empathy Is Growth

March 8, 2009

Jump's Dev Patnaik has begun a regular column for BusinessWeek.com to showcase the connection between empathy and business growth and provide practical tips for leaders hoping to thrive during the current economic downturn. The first piece makes the case for empathy.

Wired to Care on Canada’s Business News Network

While he was in Toronto to speak at the Rotman School of Management, Jump founder Dev Patnaik appeared on the Business News Network's "Squeeze Play" for a live interview about Wired to Care and Jump.

We’ll Take Toronto — Both the Sun and Star

Last week, Jump’s Dev Patnaik and Peter Mortensen had the opportunity to speak at the University of Toronto’s Rotman School of Management. While there, they had the chance to spread the good word about empathy in business at two of the nation’s biggest newspapers. On Thursday, Dev chatted with the Toronto Star’s Raveena Aulukh about Wired to

Company Growth Through Opportunity Maps

February 9, 2009

An Opportunity Map is an incredibly powerful tool for guiding the organic growth of an organization. But as Jump's Alonzo Canada writes in a commentary for BusinessWeek, opportunity maps can be just as valuable in identifying promising mergers and acquisitions.